Frequently Asked Questions

Frequently Asked Questions


What If The Item I Am Looking For Is Unavailable?

If the item you are looking for is unavailable, we unfortunately will not be able to fulfill your request. We may receive additional items, so check back often.

What If I Have Recieved the Wrong Item?

We strive to complete your order with accuracy. If you have received an incorrect size or item, please contact us and we will provide a return shipping label and correct the order as promptly as possible.

What If I Need To Cancel My Order?

If you wish to request an order to be cancelled, please contact us immediately. You may cancel your order at any point before the order is shipped and the tracking number is provided to you.



Product Availability

Due to the limited availability of certain items at Maison dé Bouchard, it is advised to call for availability. This does not mean the item is no longer in stock, but simply that we would like to ensure the item is available.

Please be aware that even if you are able to add an item to your shopping cart, it can still be bought by another customer until you have checked out and fully completed your order. If that item becomes unavailable before you are able to check out, you will be notified that we no longer have it in stock.

Product Availability In Boutiques

Items at www.MaisondeBouchard.com may be available for purchase at our physical store locations in Milwaukee, WI. Please call for availability.



Payment Methods

Maison dé Bouchard accepts the following payment methods:

(i) Credit Cards

(ii) Debit Cards

The following Credit and Debit Cards are currently accepted: MasterCard, Visa, American Express, and Discover. You will be charged as soon as you place your order. If the item you purchased is unavailable, you will be refunded in the amount of the unavailable item.

Please note that all prices are shown in U.S. dollars (USD). Any orders placed, regardless of shipping destinations, are settled and charged in USD.

Sales tax will be charged in Wisconsin as well as other states that it is required by law.



Payment Security

Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a credit card on Maison de Bouchard is secure, and ensures that your data will, under no circumstances, be accessible by third parties.

We work with BrainTree to process your credit card information. BrainTree is owned by PayPal and is one of the largest payment transaction companies on the Internet. Your credit card and billing information is recorded via a fully encrypted Secure Socket Layer connection (SSL). This and your other personal information are safe and secure and will only be used for your intended purpose. We comply with industry-leading security and privacy standards.



Returns & Exchanges

Returns and exchanges of items are accepted within 14 days of your receipt of the package. Return shipping will not be provided. You will be responsible for providing the return shipping and the return order must be shipped with a service that provides a tracking number. Any returned items will be subject to inspection upon arrival at Maison dé Bouchard. Any damaged or worn items will not be accepted. Once the items have been accepted, a refund will be issued to the same method of payment used in the original purchase. If the item is not accepted, it will be returned to you and no refund will be issued.